Our guarantee
If what you receive has a problem, this is what getpack does, by the kind of problem and how serious it is
Time limits
- Report a claim within
- 7 days of delivery
- We respond within
- 1 business day
- We decide within
- 3 business days
While we wait for more information from you, the decision clock stops
What we do
| Problem | Minor | Major | Critical |
|---|---|---|---|
| Damaged | Partial credit | Reprint / Refund | Reprint / Refund |
| Wrong specification | Partial credit | Reprint / Refund | Reprint / Refund |
| Print defect | Partial credit | Reprint / Refund | Reprint / Refund |
| Short quantity | Reprint / Refund | Reprint / Refund | Reprint / Refund |
| Late delivery | Case by case | Case by case | Case by case |
| Other | Case by case | Case by case | Case by case |
The team rates the severity from the evidence you send
Evidence and tolerances
When you report a claim, it tells you the evidence each kind of problem needs, such as photos
Each order's tolerances (short or over quantity, size variation) are on its quotation and order page
Version 1, in force from 1 Jan 2026